Faq

questionsFAQanglais
WHAT ARE THE DELIVERY TIMES?

Orders are processed within 24 to 48 business hours on working days. Delivery can take between 1 and 3 days. During peak periods, allow a little longer time.

WHERE DO YOU DELIVER?

Everywhere in Canada and U.S.A !

You can always contact us at the address below if you want to make sure that we deliver in your region

ventes@illuzionclothing.com

THE ITEM I ORDERED IS NOT THE CORRECT

Please accept our apologies.

It will be our pleasure to send you the item you ordered.

DO YOU ACCEPT RETURNS?

We do not accept returns.

However, if the item received is incorrect or damaged, please contact us directly here: sales@illuzionclothing.com

IS IT POSSIBLE TO CANCEL MY ORDER?

Unfortunately, it is not possible to cancel an order placed. We work very hard to reduce the time between your purchase and receipt as this prevents us from canceling an order.

WHERE IS ILLUZION?

We are located in Quebec, Canada.

CAN I SELL YOUR PRODUCTS IN MY STORE?

Of course ! Simply contact us and we'll discuss details at affaires@illuzionclothing.com

WHAT HAPPENS IF I ENTERED THE WRONG ADRESS ?

Contact us at ventes@illuzionclothing.com and we'll help you with that. If there are any charges, it will be at your expense.